Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition) Book PDF, ePub eBook

Join our eBook service for unlimited books & audiobooks. Get a free 7 day subscription! ↓↓↓↓↓


Book Descriptions:
Base de Conhecimento para Atendimento a Usuários e Clientes
* Como implementar uma base de conhecimento eficaz
* Conceitos de gestão do conhecimento
* Conceitos de KCS (Knowledge-Centered Support)
* Método prático e objetivo
* Métricas e indicadores sobre gestão do conhecimento

Este eBook aborda a gestão do conhecimento aplicada a serviços de TI, sejam estes relacionados a suporte técnico em atendimento a usuários finais ou clientes, ou ainda a SAC e shared services (centrais de serviços compartilhados).
Está dividido em duas partes. Na primeira apresenta conceitos teóricos, explicados e comentados, da própria gestão do conhecimento e, de forma inédita no Brasil, de KCS – Knowledge-Centered Support. Na segunda parte desenvolve um guia prático de planejamento e implementação de gestão do conhecimento para serviços em TI, resultando em uma base de conhecimento eficaz que pode ser constantemente atualizada e otimizada.

Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition) by Juliano Statdlober

From reader reviews:

Donna Clark:

Why don't make it to be your habit? Right now, try to ready your time to do the important take action, like looking for your favorite e-book and reading a guide. Beside you can solve your trouble; you can add your knowledge by the guide entitled Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition). Try to the actual book Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition) as your buddy. It means that it can to become your friend when you experience alone and beside regarding course make you smarter than ever. Yeah, it is very fortuned for you personally. The book makes you far more confidence because you can know every little thing by the book. So , we should make new experience along with knowledge with this book.

Rene King:

In this era which is the greater individual or who has ability to do something more are more valuable than other. Do you want to become one of it? It is just simple solution to have that. What you need to do is just spending your time almost no but quite enough to possess a look at some books. One of several books in the top list in your reading list is definitely Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition). This book that is certainly qualified as The Hungry Mountains can get you closer in becoming precious person. By looking way up and review this guide you can get many advantages.

Kellie Smith:

What is your hobby? Have you heard that question when you got pupils? We believe that that concern was given by teacher for their students. Many kinds of hobby, Every person has different hobby. And you know that little person like reading or as studying become their hobby. You need to know that reading is very important along with book as to be the point. Book is important thing to add you knowledge, except your own teacher or lecturer. You find good news or update about something by book. Many kinds of books that can you go onto be your object. One of them is actually Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition).

Jill Beery:

A number of people said that they feel bored when they reading a publication. They are directly felt that when they get a half portions of the book. You can choose the actual book Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition) to make your personal reading is interesting. Your current skill of reading expertise is developing when you such as reading. Try to choose very simple book to make you enjoy to study it and mingle the opinion about book and examining especially. It is to be first opinion for you to like to open up a book and study it. Beside that the book Gestão do Conhecimento em Serviços de TI: Guia Prático (Portuguese Edition) can to be your brand-new friend when you're feel alone and confuse in what must you're doing of these time.