Sharing Expertise: Beyond Knowledge Management Book PDF, ePub eBook

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Book Descriptions:

The field of knowledge management focuses on how organizations can most
effectively store, manage, retrieve, and enlarge their intellectual properties. The
repository view of knowledge management emphasizes the gathering, providing, and
filtering of explicit knowledge. The information in a repository has the advantage
of being easily transferable and reusable. But it is not easy to use
decontextualized information, and users often need access to human experts.This book
describes a more recent approach to knowledge management, which the authors call
"expertise sharing." Expertise sharing emphasizes the human aspects--cognitive,
social, cultural, and organizational--of knowledge management, in addition to
information storage and retrieval. Rather than focusing on the management level of
an organization, expertise sharing focuses on the self-organized activities of the
organization's members. The book addresses the concerns of both researchers and
practitioners, describing current literature and research as well as offering
information on implementing systems. It consists of three parts: an introduction to
knowledge sharing in large organizations; empirical studies of expertise sharing in
different types of settings; and detailed descriptions of computer systems that can
route queries, assemble people and work, and augment naturally occurring social
networks within organizations.

Sharing Expertise: Beyond Knowledge Management

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